Help Centre
How Can We Help?
- HELP CENTRE
Everything you need to know about shopping with LYNORA, from delivery and payments to orders, returns, and product information.
DELIVERY
How much is delivery?
Delivery is $5 per order. Family Island delivery is calculated based on current shipping prices.
Do you offer pickup?
No. LYNORA currently operates as a delivery-only store.
When will my order be delivered?
Orders are scheduled for delivery after payment has been confirmed. Delivery details and timing will be shared with your order confirmation.
Do you offer same-day delivery?
Yes. Same-day delivery is available for a $20 fee. Orders must be placed by 1 PM for same-day delivery.
PAYMENTS
What payment methods do you accept?
LYNORA currently accepts PayPal and direct bank transfer.
How do I pay by bank transfer?
For bank transfer orders, please upload a screenshot of your order before checkout.
When will my bank transfer order be confirmed?
Your order will be confirmed once your payment has been received and verified.
ORDERS
Can I purchase an item that is sold out?
No. Items with limited quantities will be marked SOLD OUT once they are no longer available.
Will items be restocked?
Some items may be restocked, while others may not return. Check back often for new additions to our collection.
When will my order be processed?
Orders are typically processed within one business day after payment confirmation.
RETURNS & EXCHANGES
Do you accept returns or exchanges?
All LYNORA purchases are final sale. We do not offer returns, exchanges, refunds, or store credit.
What should I check before purchasing?
Please carefully review the product photos, description, measurements, size, color, and condition before completing your purchase.
What if I receive an incorrect item?
If you receive an item that is incorrect or significantly different from its listing, please contact us as soon as possible so we can review the issue and assist you.
PRODUCT QUESTIONS
How do I know the condition of an item?
Every product is clearly labeled as NEW or PRE-OWNED. You can also visit our Condition Guide for more information.
What does NEW mean?
NEW items have never been worn or used. Depending on the item, they may or may not include original tags or packaging.
What does PRE-OWNED mean?
PRE-OWNED pieces have been previously worn and carefully inspected before being listed. Any noticeable flaws or signs of wear will be disclosed in the listing.
Are all items available in multiple sizes and colors?
No. Availability varies by item. Each product listing will clearly show the available size, color, measurements, and condition.